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NETcellent 30 Day Return Policy All NETcellent products carry a 30 day no questions asked return policy even if the product has been opened and installed. This includes ELLIOTT Business Software, NETcellent Windows Systems Module (NWSM), and vertical/add-on enhancements. However, this does not include service items and non-NSI products (third party solutions). Also, freight and handling fees will not be credited back when returned. Since NETcellent sells products through a valued added reseller network and not all products your reseller sells are from NETcellent, NETcellent will only credit back the items that were sold by NETcellent and the amount that NETcellent charged your reseller. It is up to your reseller whether they will give you credit back. You are advised to confirm with your reseller if they will give you credit back if you return products in 30 days. You should return the product through your reseller. In the event of a dispute and if your reseller refuses to give you credit back, you may return the product to NETcellent directly for a credit that NETcellent charged the reseller originally. Definition of NSI Products An NSI product is a software product that is created by NETcellent and is qualified for the 30 days return policy. You may return NSI products even if the seal package is broken and the software has been installed. This includes the following:
Definition of Non-NSI Products A Non-NSI product is a product that is not originated from NETcellent. You may return the product in 30 days as long as the software package is not broken. Once the software seal package is broken, you may not return the product. You may only return it to NETcellent if your reseller purchased the Non-NSI products from NETcellent. This includes but is not limited to:
Definition of Service Items A Service item is a service that either NETcellent or a third party performed and is not considered as a product. No service items can be returned. This includes but is not limited to:
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