Frequently
Asked Questions
Q.
What are the client operating systems supported with ELLIOTT?
A.
The following are supported systems:
Windows
2000 Prefessional
Windows
XP (all versions)
Windows Vista (all versions)
Windows 7 (all versions)
Special note regarding Windows Vista and Windows 7
In order to run Windows Vista and Windows 7, you will need the Pervasive
P.SQL 10 Database Engine which is supported by Elliott v7.4. In
addition, Windows Vista dropped support of the Windows Help Program
(WinHlp32.exe) which is used by Elliott to provide context sensitive
help. Microsoft Windows Vista users can download a copy of WinHlp32.exe
from the Microsoft website to resolve this issue.
Q. What server
operating systems are supported with ELLIOTT?
A.
The following are supported server platforms:
Windows
2000 Server
Windows 2003 Server (32 bit & 64 bit)
Windows 2008 Server (32
bit & 64 bit)
In addition, Elliott supports peer-to-peer network environments
using PSQL Workgroup Engine.
Q.
What database file handlers are supported with ELLIOTT?
A.
ELLIOTT Business Software supports P.SQL 2000, P.SQL 8, P.SQL 9,
and P.SQL 10 (Elliott v7.4 only).
Q. Is ELLIOTT Business Software a 32 bit application?
A .ELLIOTT Business Software is
a 32-bit application.
Q. Where can I get a demo of ELLIOTT Business Software?
A.
Call us at 1-888-595-3818, or email us at sales@netcellent.com.
Q. Is source
code available for ELLIOTT Business software?
A.
Yes, the source code can be optionally purchased. You can
also work with one of the ELLIOTT developers to modify the source
code for you. Please call 1-888-595-3818 for more details.
Q. What are
maintenance fees?
A.
Maintenance fees provide updates and upgrades to users. With our
maintenance plan users do not need to worry about upgrading ELLIOTT
anymore. Instead, users will always have the latest ELLIOTT
Business Software technologies. In addition, Elliott maintenance
provides free technical phone support and on-line support through
the Elliott
Knowledge Base.
The maintenance fees are required for all ELLIOTT users and are
renewable on an annual basis.
Q. Do maintenance
fees include Technical Support Services?
A.
Yes, free technical phone support service is included with Elliott
maintenance, but consulting support is not. To better understand
the support service provided with Elliott maintenance, refer to
the Elliott
Maintenance Support Policy. You should also speak with your
reseller about the support plans they offer.
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