Copyright © 2017
NETcellent System, Inc
4030 Valley Blvd. STE 100
Walnut, CA 91789-0931



 
Frequently Asked Questions

Q. What are the client operating systems supported with ELLIOTT?

A. The following are supported systems:
Windows XP (all versions) * Not supported by PSQL v12
Windows Vista (all versions)
Windows 7 (all versions)
Windows 8
Windows 10


* Special note regarding Windows Vista and Windows 7

In order to run Windows Vista and Windows 7, you will need the Pervasive PSQL v11 or PSQL v12 Database Engine which is supported by the latest version of Elliott. In addition, Windows Vista dropped support of the Windows Help Program (WinHlp32.exe) which is used by Elliott to provide context sensitive help. Microsoft Windows Vista users can download a copy of WinHlp32.exe from the Microsoft website to resolve this issue.

Q. What server operating systems are supported with ELLIOTT?

A. The following are supported server platforms:
Windows 2003 Server (32 bit & 64 bit) * Not supported by PSQL v12
Windows 2008 Server (32 bit & 64 bit)
Windows 2012 Server (32 bit & 64 bit)
Windows 2011 Small Business Server (32 bit & 64 bit)


In addition, Elliott supports peer-to-peer network environments using PSQL Workgroup Engine.



Q. What database file handlers are supported with ELLIOTT?

A. ELLIOTT Business Software utilizes the PSQL Database Management System. Elliott supports the following PSQL versions:

Elliott Version 8 - In addition to PSQL v12, Elliott Version 8 will run with PSQL v11. Elliott Version 8 does not support PSQL v10 and lower versions.

Elliott v7.5 - In addition to PSQL v12, Elliott v7.5 will run with PSQL v10 or v11. Elliott v7.5 does not support PSQL v9 and lower versions.

Elliott v7.4 can run with PSQL 2000i, v8, v9, v10, or v11. Elliott v7.4 does not support PSQL v12. Although Elliott v7.4 will work with PSQL 2000i, v8, v9, and v10, these older PSQL versions are no longer offered and supported by NETcellent. We highly recommend uprading to the latest Elliott and PSQL versions.



Q. Can ELLIOTT Business Software run on both a 32 and 64 bit environment?

A .YES, ELLIOTT Business Software supports both 32-bit and 64 bit environments.  



Q. Where can I get a demo of ELLIOTT Business Software?

A. Call us at 1-888-595-3818, or email us at
sales@netcellent.com.


Q. What are maintenance fees?

A. Maintenance fees provide updates and upgrades to users. With our maintenance plan users do not need to worry about upgrading ELLIOTT anymore.  Instead, users will always have the latest ELLIOTT Business Software technologies.  In addition, Elliott maintenance provides free technical phone support and on-line support through the
Elliott Knowledge Base. The maintenance fees are required for all ELLIOTT users and are renewable on an annual basis.


Q. Do maintenance fees include Technical Support Services?

A. Yes, free technical phone support service is included with Elliott maintenance, but consulting support is not. To better understand the support service provided with Elliott maintenance, refer to the Elliott Maintenance Support Policy. You should also speak with your reseller about the support plans they offer.